@jimdano The updates are now live...
The "Factory Reset" is now obsolete and has been replaced the Recovery Mode.
Now, once you initiate the reset, the factory program will not be uploaded automatically anymore, but the Quirkbot will become detectable, allowing you to program it again. If you want to return to the original Factory program, there is a "quick upload" button on that page.
Please have a look at it and let me know if it helps.
Make sure to Chrome is up to date, and that the "Quirkbot for Chrome" extension is up to date too.
If you are still having problems, let me know, and we can try to arrange another for us to talk. Can you use Google hangouts or Facebook calling from the school?