Hey @Jon_Haavie! Welcome to the forum!
We are sorry you had this problem... But we are also glad you found the solution for it yourself!
Knowing how to use a soldering iron always comes in handy
We noticed this problem before in some backpacks and have already found the faulty process in the production that was causing it. We talked to our manufactures and it won't happen again in the future
For others who might have the same problem: if you know how to solder, you can fix it yourself very easily, if you don't just let us know and we will send you a new backpack!