Hey! Ouch, that is too bad! Let me see if I can help you find the solution...
You mentioned a movie, but I don't see any, did you forget to include it?
Can you please explain me the problem in details?
- Is the problem that the Quirkbot is not being recognised by the interface? If you try it with a different Quirkbot, does it work?
- Does the problem happens if you try it on a different computer?
- You mentioned you tried to reset the Quirkbot... do you mean that you did the factory reset?
- What computer are you using? Windows, Linux or Mac?